How To Ensure Customers Are Happy While Your Financial Institution’s Parking Lot Is Being Paved

How To Ensure Customers Are Happy While Your Financial Institution’s Parking Lot Is Being Paved

Financial institutions in Schaumburg, IL have a lot to worry about. Not only do you need to offer the best possible customer service and experience, but your parking lot needs to be pristine as well. Unfortunately, paving can’t always happen when it is convenient for everyone involved. So what should you do if your parking lot is going to be under construction? Here are some tips from A&A Paving that will help ensure customers are happy while your financial institution’s parking lot is being paved.

Do you manage a financial institution or multiple financial institutions and are looking for a trusted paving contractor near you to help keep your parking lot in pristine condition? Contact us today to schedule an appointment for a walk through of your property. In this article, we will lay out some examples of what you can do to ensure customer satisfaction is still a top priority while your parking lot is being paved.

Create A Parking Plan For The Time Of Construction

This is an important step that many people forget to do. If you have a parking lot, it’s likely there will be some construction happening in the near future. This could be quite frustrating for customers who are used to coming into your establishment with ease or driving through on their way home from work without having any issues finding space before now. As part of creating a parking plan, your A&A Pavement Consultant will offer alternative routes to get your customers into your financial institution.

Be Proactive And Communicate With Your Customers Ahead Of Time

Having a pre-made parking plan ensures that you don’t have to scramble the morning of construction. With our experience, we can help you develop a plan that allows us to pave your parking lot in certain stages and sections. We know that drive lanes, ATMs, and drive-up windows must be operational at all times. Our parking plan will help alleviate the stress of having construction going on during business hours. Notify your customers in advance by posting signs or sending out emails or texts as a reminder about the future construction project.

Offer A Fun Way To Incentivize Your Customers During Construction

Offer a free coffee, cookie or promotional item with every new account during construction to keep your customers happy. You can also offer them the opportunity for early access, like before it opens on weekdays and weekends so they don’t have as much of an inconvenience in their daily routine while you’re paving!

These are a few of the ways to guarantee customer satisfaction and still provide excellent customer service while the parking lot of your financial institution is being paved. A&A Paving has been paving parking lots for financial institutions in Schaumburg, IL for over 60 years. Check out our 140+ Five-Star Google Reviews here. We know that every successful plan starts with a quality inspection. If you’re interested or would like more information, please contact us to get started!